Política de reembolso

Last updated: March 2, 2025

This Refund Policy describes how Prime Hay Portugal LDA (“we,” “us,” or “our”) handles product returns, exchanges, and refunds for purchases made on primehayportugal.myshopify.com (the “Site”).

Please read this policy carefully before making a purchase.

Changes to This Policy

We may update this Refund Policy periodically. The latest version will always be available on our Site, with the “Last updated” date reflecting the most recent changes.

1. Returns

• You may request a return within 14 days of receiving your order, in compliance with Decree-Law No. 24/2014 on consumer protection in Portugal.

• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

2. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 10 business days, using the same payment method as the original purchase.

• If the returned item shows signs of use or damage, we reserve the right to deny the refund.

3. Exchanges

• We only replace defective or damaged items. If you need an exchange, please contact us at info@primehayportugal.com.

4. Shipping Costs

• Return shipping costs are the customer’s responsibility, except in cases of product defects.

• We recommend using a trackable shipping service to ensure safe delivery.

5. Contact Information

For any return or refund inquiries, please contact us:

📧 info@primehayportugal.com